Reference

What You Agree To When You Use kuro99

These terms set out the rules that apply to your account, your transactions through DANA, OVO, or GoPay, and your access to every part of the platform — from the lobby to withdrawal requests.

Account Holder ResponsibilityDANA · OVO · GoPay CoveredJurisdiction-Dependent AccessFair Use PolicyAccount Security Rules

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How These Terms Apply to Your Account

kuro99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms govern every interaction between you and kuro99 — account registration, wallet top-ups via DANA, OVO, or GoPay, game participation, and withdrawal processing. When you submit a deposit through your e-wallet, you confirm that the funds come from an account registered in your own name;

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third-party wallet transfers are not accepted and will be returned. Withdrawals follow a verification step where our team checks that the receiving wallet matches the one on your account profile — this keeps your balance secure and prevents misdirected transfers. We reserve the right to suspend
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or close accounts that breach these terms, including accounts found to be operating multiple registrations or using automated tools to interact with the lobby. Any dispute about a transaction should be raised through our support channel within seven days of the transaction date. These terms may
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be updated; we will notify you through the platform when material changes take effect. Continued use after notification counts as acceptance. Access to kuro99 and its services depends on local law and is available only in eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

ACCOUNT & DATA RULES

How We Handle Your Account Data

Your account data — registration details, wallet addresses for DANA, OVO, and GoPay, and transaction history — is held securely and used only to operate your account and process your requests. We do not sell or share your personal data with third parties outside of what is required to process payments or comply with applicable law. You can request a summary of the data we hold on your account by contacting support; we aim to respond to data requests within a reasonable timeframe. Session data and cookies are used to keep your login active across devices, so switching from your phone to a browser mid-session does not log you out.

Data Retention

We keep account and transaction records for as long as your account is active and for the period required by applicable regulations after closure.

Cookie Use

Cookies maintain your session state across devices. You can manage cookie preferences in your browser settings; disabling them may affect login continuity.

Account Security

Each login is protected by OTP verification sent to your registered number. Never share your OTP — our team will never ask for it.

Data Requests

To request, correct, or delete your account data, contact support with your account ID. We handle each request in line with applicable local law.

CONTACT & DISPUTES

Reach Us About These Terms

If something in these terms is unclear, or if you need to raise a dispute about a transaction, our support team is available around the clock. Queries about account restrictions, wallet verification, or term changes get a response through the same channel you use to contact us — no separate form needed. Players in Semarang and across Indonesia can reach us any time a question comes up.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering your rights, your wallet, and how to get things changed or reviewed.

No. Deposits must come from a wallet registered in your own name. Third-party wallet transfers are returned and may trigger an account review under our terms.

We notify you through the platform before material changes take effect. Continuing to use your account after that notification means you accept the updated terms.

Contact support via live chat or email within seven days of the transaction date. Include your account ID and the transaction reference for the fastest resolution.

Yes. Send a data request through support with your account ID. We will provide a summary of your account data in line with applicable local law and within a reasonable timeframe.

Only where required to process your payments or comply with applicable law. We do not sell your personal data. Payment processors like DANA, OVO, and GoPay receive only what is needed to complete your transaction.

Operating multiple accounts, using automated tools in the lobby, or submitting third-party wallet transfers are the main breaches. We review each case before taking action.

What You Agree To When You Use kuro99

How We Handle Your Account Data

Reach Us About These Terms

Common Questions About These Terms

01 Can I use a family member's DANA or OVO account to deposit?

02 What happens if kuro99 updates these terms?

03 How do I raise a dispute about a transaction?

04 Can I request a copy of the data kuro99 holds on me?

05 Does kuro99 share my data with third parties?

06 What can get my account suspended under these terms?

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